We hope that your experience with The Firepod is fast and simple, however from time to time there may be questions you need to ask.
If you have any questions you can use our live chat function at the bottom of the site which is the best way to speak to a member of the team. Alternatively below is a list of common questions we receive which might help you.
How long will it take for my order to be delivered?
Orders currently take approximately 2-6 days for delivery to Europe and the US. Please note that if we are experiencing a high sales period this might be delayed but we will keep you fully updated if this occurs.
Which countries do you currently ship to?
Please message us if your country is not listed and you would like to place an order.
I need to make a change to my order
If you need to make a change to your order please reach out to us right away at firstname.lastname@example.org. If you contact us after 24 hours, we will see what we can do, however, we do not guarantee that we can make a change to the order, as our warehouse will have processed your order and it will be out for delivery.
If you need to change your address send us an email to email@example.com and we will see what we can do!
Do you offer a warranty?
Yes, we do, click here to view our current Warranty which will open as a PDF file.
I'm not happy with how my order turned out
We want you to love The Firepod. If you receive an item from us and you’re not happy with it for whatever reason, reach out to us at firstname.lastname@example.org and we will see what we can do for you.
Our return policy lasts until 30 days after the item is marked as delivered. If you are unhappy with your order or you have received a faulty item, please reach out to us at email@example.com and we will be able to assist you.
Please ensure you check your shipping address before completing your order. We are not responsible for orders that are delivered to incorrect addresses.
Contact usIf we still haven't managed to answer your question please feel free to use our live chat below or click here to contact us and we'll get back to you as soon as possible.