Returns Policy

If for any reason you are unhappy with your purchase from the Firepod Ltd, you can return it to us in its original unused condition within 30 days of the date you received the item and we will issue a full refund for the cost of the item.

If you wish to return goods to us, please send to:

Unti 5 Norton House
Fircroft Way
Edenbridge,
Kent
TN8 6EL

You have the right to cancel your order within fourteen working days of receiving your purchase. This fourteen day period begins the day after you receive the items from us. Please notify us in writing or via email within fourteen working days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund on the cost of the items.
We are unable to exchange items that are not damaged, defective or incorrect.
In the event of us sending you a replacement for a damaged, defective or wrong item, you must return the item to us within 30 days. We reserve the right to charge the price of the replacement item to the payment card used for the original order if you do not return the item within 30 days of receiving the replacement item.
Our returns policy does not affect your statutory rights.